Related skills
javascript sql jira zendesk apis📋 Description
- Own and resolve complex data collection and integrations.
- Support customers via tickets with clear, empathetic responses.
- Debug issues using browser tools and logs.
- Collaborate with Product, Engineering, and Customer Success to resolve issues.
- Document learnings and known issues to improve the team.
- Learn the analytics ecosystem and product knowledge across Heap and Contentsquare.
🎯 Requirements
- 2+ years experience in technical support or customer-facing engineering.
- Solid foundation in JavaScript, HTML/CSS, and basic web concepts.
- Experience troubleshooting with Chrome DevTools.
- Familiarity with APIs and basic SQL concepts.
- Strong written communication; clear, structured, customer-friendly.
- Collaborative, curious, and adaptable team player.
🎁 Benefits
- Hybrid and remote work policies.
- Generous paid time off, location varies.
- Wellbeing and Home Office allowances.
- Stock options for full-time employees.
- Culture Crew and Employee Resource Groups.
- Country-tailored benefits.
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