Related skills
data analytics javascript sql apis html/css📋 Description
- Own and resolve complex issues in data collection, APIs, and session replay.
- Respond to customers via tickets with clear, accurate, empathetic replies.
- Debug issues with browser tools, logs, and internal debuggers.
- Collaborate across Product, Engineering, and Customer Success to escalate and resolve issues.
- Document learnings and solutions to improve team knowledge.
- Take ownership of increasingly complex cases as you grow.
🎯 Requirements
- 2+ years in technical support or customer-facing engineering.
- Solid foundation in JavaScript, HTML/CSS, and web concepts.
- Experience troubleshooting with Chrome DevTools.
- Familiarity with APIs and basic SQL.
- Strong written communication; clear, structured, customer-friendly.
- Proactive learner; curious, adaptable, and question-friendly.
🎁 Benefits
- Hybrid and remote work policies.
- Wellbeing and Home Office allowances.
- Generous paid time-off (varies by location).
- Stock options for full-time employees.
- Employee Resource Groups.
- Virtual onboarding and regular team events.
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