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About Contentful

Contentful is the leading content platform for omnichannel digital experiences. Our headless CMS helps teams create, manage, and deliver content across websites, apps, and devices.

The Role

As a Technical Account Manager (f/m/d) in London, you will be the technical advocate and trusted advisor for Contentful's customers, ensuring successful deployments and ongoing adoption of our platform.

Responsibilities

Build and nurture strong customer relationships as the primary technical point of contact.
Lead onboarding and integration efforts with Contentful APIs, SDKs, and webhooks.
Collaborate with product, engineering, and support teams to resolve technical challenges.
Monitor health of customer environments and drive product adoption and value realization.
Create and share best-practice guidance, enablement materials, and playbooks.
Escalate and manage risks, maintain project plans and timelines.

Requirements

Proven experience in Technical Account Management, Customer Success, or a similar role in a SaaS environment.
Strong hands-on experience with APIs (REST), SDKs, and modern web technologies.
Familiarity with headless CMS concepts and content workflows.
Excellent communication, collaboration, and problem-solving skills.
Ability to manage multiple stakeholders and drive cross-functional initiatives.

Benefits

Competitive salary and benefits package.
Health insurance and pension contributions.
Opportunities for growth and professional development.

Location: London, United Kingdom. This is an on-site role with the possibility of occasional flexibility per team requirements.

Contentful