Related skills
looker salesforce sql tableau zendesk📋 Description
- Analyze key CX metrics (NPS, CSAT, retention, churn, engagement)
- Build dashboards and reports using Insight360 to track health scores
- Translate data into actionable recommendations for CX leadership
- Collaborate with Product, Sales, Marketing to map the end-to-end journey
- Act as Data Steward for CX data and ensure data hygiene
- Forecast CX planning and operational reporting
🎯 Requirements
- 10+ years in Customer Experience, CX, or Analytics
- Analyze complex customer data and translate into actionable recommendations
- Understand lifecycle metrics: NPS, CSAT, churn, retention, health
- Advanced SQL and BI tools (Tableau, Looker, Power BI)
- Experience with Gainsight, Salesforce, Zendesk
- Strong storytelling and communication; influence leadership with data
🎁 Benefits
- Salary: USD 143,000–193,000 (New York area)
- Stock options for employees
- Health coverage: 100% employee premiums; 85% for dependents
- Fertility and family-building benefits
- Generous PTO and work-life balance perks
- Parental leave and personal education budget
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