Related skills
looker salesforce sql tableau zendesk📋 Description
- Analyze CX metrics (NPS, CSAT, retention, churn, engagement).
- Build dashboards/reports using Insight360 to track health, adoption, sentiment.
- Collaborate with Product, Sales, Marketing on end-to-end customer journey.
- Translate data into clear narratives for leadership.
- Act as Data Steward for CX data; ensure data quality.
- Partner with central Data to define CX data requirements.
🎯 Requirements
- 10+ years in CX, CS, or analytics.
- Analyze complex customer data and translate into actionable recommendations.
- Understanding of lifecycle metrics: NPS, CSAT, churn, retention.
- Advanced SQL and BI tools (Tableau, Looker, Power BI).
- Experience with data sources (Gainsight, Salesforce, Zendesk).
- Strong storytelling and cross-functional collaboration.
🎁 Benefits
- Stock options for employees.
- Health coverage: 100% premiums for you, 85% for dependents.
- Fertility and family-building benefits.
- Work-life balance and You Time.
- Company-paid parental leave.
- Annual education budget and wellbeing stipend.
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