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documentation jira zendesk gdpr content moderation📋 Description
- Support Content Trust goals by answering questions from frontline agents and escalations.
- Monitor CAP tickets and raise trends/issues promptly.
- Handle DMCA notices, data requests, abuse reports, and moderation queues.
- Participate in content moderation and calibration tasks.
- Improve CAP-related macros quality and customer satisfaction.
- Maintain training docs, policies, and QA processes; assist teammates.
🎯 Requirements
- Understand DMCA, EU Copyright Directive; CPRA and GDPR privacy laws.
- Minimum 2 years in legal or content-trust role within a digital consumer industry.
- Bachelor's degree (BA/BS) required.
- Strong verbal and written communication; translate data into insights.
- Proficiency with ticketing systems (Zendesk or similar) and ability to write docs.
- Ability to work independently, manage multiple tasks, and meet deadlines.
🎁 Benefits
- Healthcare Insurance Coverage (Medical/Dental/Vision): 100% paid for employees
- 12 weeks paid parental leave
- Short-term/long-term disability plans
- 401k/RSP matching
- Onboarding stipend for home office peripherals + accessories
- Learning & Development allowance and programs
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