Related skills
lms content strategy intercom asana ai📋 Description
- Own AI-optimized content strategy for Help Center and IKB.
- Manage Fi's Help Center and Knowledge Base; ensure accuracy.
- Oversee agent training; maintain LMS content and launch training.
- Lead Content Specialist and Training Lead; align with stakeholders.
🎯 Requirements
- 5+ years in CX content, knowledge management, or enablement.
- 2+ years leading a content/training function.
- Hands-on experience with AI tools in CX (deflection, agent assist, chatbots).
- Experience with Help Center platforms (Zendesk Guide, Intercom).
- Strong PM skills; comfortable with Asana or similar.
- Excellent written communication — clear, customer-friendly content quickly.
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