Added
7 days ago
Location
Type
Full time
Salary
Salary not provided
Related skills
documentation salesforce customer service cross-functional collaboration content moderation📋 Description
- Supervise daily content moderation operations
- Mentor and coach moderation specialists
- Resolve customer concerns, explain outcomes
- Ensure safe, positive experiences for our community
- Coordinate with cross-functional teams
- Drive continuous improvement of processes
🎯 Requirements
- Strong understanding of moderation systems
- Collaborative, cross-functional team player
- Excellent written and verbal communication
- Salesforce experience advantageous
- Ability to document processes clearly
- Attention to detail and time management
🎁 Benefits
- Hybrid workplace with office plus remote
- Work away: overseas for 4 weeks per rolling year
- 14 weeks parental leave for primary carers
- 6 weeks parental leave for secondary carers
- Hybrid set up allowance for home office
- Floating public holiday
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