Related skills
ai vendor managementπ Description
- Lead review and moderation of static listings and live content, per policy.
- Escalate complex or severe cases and emerging abuse trends with defensible enforcement.
- Oversee QA with audits, calibration, and feedback for consistency.
- Support onboarding and training of moderators; provide coaching; refine guidelines.
- Manage complex user appeals and secondary reviews with thorough reassessment.
- Monitor team performance metrics and drive continuous moderation improvements.
π― Requirements
- 3+ years in content moderation, trust & safety, or compliance with complex escalations.
- Strong English proficiency; interpret policies and guide decisions.
- Experience with QA, coaching or informal team leadership in moderation.
- Strong written communication; document enforcement decisions clearly.
- Ability to review sensitive content with professionalism and discretion.
π Benefits
- Medical, dental, and other benefits.
- Equity and discretionary bonuses.
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