Related skills
ai user-appeals📋 Description
- Review listings and live content to identify policy violations and take action.
- Escalate complex content (threats, unsafe activity) and detect policy abuse trends.
- Handle user appeals with thorough secondary reviews and documented determinations.
- Develop and maintain policy expertise on platform standards and regulatory requirements.
- Maintain quality, accuracy, and productivity to meet SLAs and calibration goals.
🎯 Requirements
- 1–3 years in content moderation, trust & safety, fraud operations, or related role.
- Apply complex policies consistently and exercise sound judgment in high-volume settings.
- Excellent written communication and English proficiency.
- Ability to review sensitive content with professionalism, resilience, and discretion.
- Nice to have: experience handling user appeals and secondary reviews.
- Nice to have: exposure to AI-assisted moderation tools, risk scoring systems, or case management platforms.
🎁 Benefits
- Medical and dental benefits.
- Equity opportunities.
- Discretionary bonuses.
- Collaborative, inclusive culture with growth opportunities.
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