Own the day-to-day running of a high-performing sales team - up to 14 Contact Centre agents
Drive individual and team performance against KPIs
Coach regularly to build skill, resilience and accountability
Use data and dashboards to manage the team – spot trends, address issues, share insights
Deliver 1-2-1s, performance reviews and development plans that have real impact
Manage attendance, adherence and wellbeing in a fair, visible way

🎯 Requirements

Proven experience as a Sales Team Leader in a contact centre or fast-paced sales environment
Comfortable leading from the front and holding people accountable
Strong coaching mindset – knows how to build capability
Resilient and action-oriented – works at pace and keeps things moving
Good commercial understanding of how contact centre sales performance links to wider business goals
A data-literate operator who can use insights to make better decisions

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