Contact Centre Team Leader

Added
less than a minute ago
Type
Full time
Salary
Salary not provided

Related skills

sales coaching leadership dashboards kpis

πŸ“‹ Description

  • Own the day-to-day running of a high-performing sales team - up to 14 Contact Centre agents
  • Drive performance against a range of KPIs
  • Coach regularly to build skill, resilience and accountability
  • Use data and dashboards to manage the team – spot trends and insights
  • Deliver 1-2-1s, performance reviews and development plans
  • Manage attendance, adherence and wellbeing in a fair, visible way

🎯 Requirements

  • Proven experience as a Sales Team Leader in a contact centre or fast-paced sales
  • Comfortable leading from the front and holding people accountable
  • Strong coaching mindset – able to build capability
  • Resilient and action-oriented – works at pace
  • Data-literate operator who uses insights to drive decisions
  • Positive, driven, and able to influence others across teams
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