Related skills
sales coaching leadership dashboards kpisπ Description
- Own the day-to-day running of a high-performing sales team - up to 14 Contact Centre agents
- Drive performance against a range of KPIs
- Coach regularly to build skill, resilience and accountability
- Use data and dashboards to manage the team β spot trends and insights
- Deliver 1-2-1s, performance reviews and development plans
- Manage attendance, adherence and wellbeing in a fair, visible way
π― Requirements
- Proven experience as a Sales Team Leader in a contact centre or fast-paced sales
- Comfortable leading from the front and holding people accountable
- Strong coaching mindset β able to build capability
- Resilient and action-oriented β works at pace
- Data-literate operator who uses insights to drive decisions
- Positive, driven, and able to influence others across teams
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