Related skills
coaching performance management team leadership dashboards kpis📋 Description
- Own day-to-day running of a high-performing sales team (up to 14 agents)
- Drive individual and team performance against KPIs
- Coach regularly to build skill, resilience and accountability
- Use data and dashboards to manage the team and spot trends
- Deliver 1-2-1s, reviews and development plans with real impact
- Manage attendance, adherence and wellbeing in a fair, visible way
🎯 Requirements
- Proven experience as a Sales Team Leader in a contact centre or fast-paced sales env.
- Comfortable leading from the front and holding people accountable
- Strong coaching mindset – knows how to build capability
- Resilient and action-oriented – works at pace and keeps things moving
- Good commercial understanding of how contact centre sales ties to goals
- A data-literate operator who can use insights to make better decisions
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