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kpi email support live chat phone support credit checks📋 Description
- Progress referencing applications to KPI targets
- Help tenants secure their home; meet/exceed targets
- Support customers with accuracy via phone, live chat, email
- Use Lily AI assistant for initial outreach
🎯 Requirements
- Experience in highly targeted and fast-moving contact centre
- Customer-centric mindset to identify customer needs
- Great attention to detail and identify inconsistencies
- Experience with credit checks or lettings (nice to have)
- Highly organized with strong prioritisation
🎁 Benefits
- Great Place to Work certified
- Bi-weekly coaching with Sanctus
- 25 days holiday plus bank holidays (up to 32)
- 3 months fully-paid parental leave
- Friendly, sociable team culture
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