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crm zoom training telephony e-learning📋 Description
- Design onboarding training materials (presentations, manuals, e-learning).
- Create role-specific training for multiple teams and updates.
- Lead classroom and virtual sessions for new hires and agents.
- Provide coaching during agents' transition to live work.
- Monitor progress; conduct post-training evaluations; refresher sessions.
- Track training metrics and maintain records and knowledge base.
🎯 Requirements
- Minimum 3 years training in a contact centre.
- Ability to design and deliver engaging training content.
- Experience with Zoom or Microsoft Teams.
- Familiarity with CRM, telephony, and quality monitoring tools.
- Create multimedia training content (videos, modules, job aids).
🎁 Benefits
- On-site role based in Nairobi, Kenya.
- Opportunity to shape training across Customer Care, CPM and Ops.
- Diversity-friendly policies and flexible work environment.
- Development programs and coaching partnerships.
- Rolling reviews; potential for advancement.
- Equal opportunity employer; commitment to inclusivity.
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