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workflow automation ai rest api sip genesys cloud cx📋 Description
- Owns and optimizes Genesys Cloud CX; SME, driving config and performance.
- Collaborates to translate needs into scalable contact center solutions with AI and automation.
- Research, define, plan, and implement new Genesys Cloud CX projects per guidance.
- Evaluate existing Genesys Cloud workflows to streamline operations.
- Lead AI voice agent implementation in Genesys Cloud to automate tasks and reduce wait times.
- Serve as SME for engineering on Genesys integrations and maintain environments.
🎯 Requirements
- 4+ years in Genesys Cloud CX admin/support.
- Extensive experience building complex call flows in Genesys Cloud Architect.
- Knowledge of ACD, IVR, skills-based routing, omnichannel, and WFM.
- Strong practice of Genesys Cloud skill configuration and routing.
- REST API concepts and using Genesys Cloud API for config/reports.
- Telephony fundamentals: SIP, PSTN, trunk configuration.
🎁 Benefits
- Medical, Dental, Vision insurance
- PTO 17 days, 12 holidays, 6 sick days
- 401(k) with match
- Base pay plus bonus
- Additional benefits
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