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hr coaching microsoft office performance metrics leadership📋 Description
- Manage and coach contact center agents to achieve KPIs.
- Monitor progress and provide coaching, support, and development.
- Lead site operations and ensure confidentiality and privacy.
- Analyze performance data to improve customer experience.
- Collaborate with management and other departments.
🎯 Requirements
- 8+ years of supervisory experience in a call center.
- Bachelor’s or Associate’s degree or equivalent.
- Excellent verbal, written and interpersonal communication skills.
- Strong initiative, problem solving, and decision-making.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, SharePoint, OneNote).
- Knowledge of call center metrics/analytics; available during operating hours.
🎁 Benefits
- PTO, holidays, and parental leave.
- Healthcare benefits and wellness programs.
- HSA and 401(k) matching programs.
- Life and disability insurance; pet insurance; wellness discounts.
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