Related skills
data analysis customer service project management ai design thinking📋 Description
- Designing, updating, and optimizing end-to-end customer journey processes
- Determining KPI targets, monitoring performance regularly, and sharing reports
- Analyzing operational data to provide regular reporting and developing action plans
- Identifying RPA and AI-based automation opportunities and managing the implementation process
- Managing call center planning and forecasting processes while ensuring operational efficiency
- Analyzing customer feedback and contact rates to improve communication and self-service channels
🎯 Requirements
- University degree in Industrial Engineering, Business Administration, Statistics, or related fields
- At least 4-5 years of experience in Contact Center operations
- Capable of performing capacity, headcount planning, and efficiency management
- Strong project management discipline and ability to work with cross-functional teams
- Strong analytical thinking, problem-solving, and result-oriented skills
- Proactive, capable of taking initiative, and possessing a high sense of responsibility
- Proficient in and actively applying Six Sigma and Design Thinking methodologies in their work
- Excellent command of written and spoken English
🎁 Benefits
- Hybrid working model with flexibility
- Customisable FlexBenefits budget
- Well-being support
- Personalised training allowance and LMS access
- Responsibility from day one
- A diverse, international team
- Opportunities to grow with guidance and mentoring
- Meaningful connections beyond tasks
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!