Contact Center Agent

📋 Description

• Handle inbound and outbound customer interactions promptly and professionally.
• Respond to inquiries, provide accurate info, resolve issues quickly.
• Log all interactions and transactions with accuracy.
• Escalate complex issues to supervisors or specialists.
• Follow policies, procedures, and scripts for consistency.
• Meet/exceed KPIs such as call handling time and CSAT.

🎯 Requirements

• High school diploma or bachelor’s degree.
• 6 months to 1 year in customer service.
• Strong verbal/written communication (Arabic & English).
• CRM systems, MS Office, and ticketing tools.
• Multitasking, time management, organization.
• Flexible shifts, weekends, and holidays.

🎁 Benefits

• Inclusive culture supporting remote, in-office, hybrid work.
• Competitive compensation, potential for shares.
• Personal development with training and annual stipend.
• Work with a diverse team across 7 countries.
• Autonomy, mentoring, challenging goals for growth.
• Responsibility and trust to own your work.