Own complex Consumer Money cases end to end.
Prioritize compliance timelines (5-business-day disputes, 14-day SLA).
Investigate thoroughly and escalate risk when funds, compliance, or banking expectations are impacted.
Act as the Tier 2 escalation layer for high-complexity work.
Partner with Risk, banking partners, and internal CX teams to resolve cases.
Use AI tools to accelerate case research and improve documentation.

🎯 Requirements

3+ years in customer support/financial services operations
Experience with dispute resolution and fraud investigation
Experience across written and live channels (email, phone, chat)
Strong judgment in high-stakes, time-sensitive scenarios
Excellent written/spoken communication; weekend availability
Proficiency with Salesforce and AI-assisted drafting

🎁 Benefits

Competitive pay, benefits, and equity (RSUs)
Total Rewards philosophy and robust benefits package
Equity-based compensation and growth opportunities

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