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data analytics qa process improvement onboarding web3📋 Description
- Deliver onboarding and training for Premium & Priority Support.
- Lead Train-the-Trainer masterclasses and certify trainers.
- Create and maintain training materials with L&D.
- Align training with evolving regulatory requirements.
- Conduct live production cases to stay SME.
- Drive onboarding and cross-skilling programs to meet KPIs.
🎯 Requirements
- 5+ years in production/training with KPIs.
- Expert customer experience practices.
- Proven track record of process improvements.
- Strong analytical and problem-solving skills.
- Blockchain/web3 knowledge including staking.
- Willing to travel 30-50% and manage multiple stakeholders.
🎁 Benefits
- Bonus eligibility.
- Equity eligibility.
- Medical, dental, vision benefits.
- 401(k) retirement plan.
- Comprehensive benefits package.
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