Consumer Experience Insights Lead

Added
5 hours ago
Type
Full time
Salary
Salary not provided

Related skills

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πŸ“‹ Description

  • Turn Data into Story: Synthesize behavioral, journey, and performance data into insights.
  • Own the Customer Journey: Map end-to-end digital experiences; identify friction.
  • Drive action: prioritize improvements with cross-functional partners and test-and-learn.
  • Champion the Customer Voice: Integrate VoC and qualitative insights for product decisions.
  • Influence Strategy: Make data accessible to leadership and apply trends to elevate capabilities.

🎯 Requirements

  • Bachelor's degree in Marketing Analytics, Digital Marketing, Data Science, or related field.
  • 5+ years in digital analytics or insights-to-action roles.
  • Hands-on GA4 and Adobe CJA proficiency.
  • Experience with Medallia VoC platforms and heatmaps.
  • Strong storytelling and executive communication skills.
  • Knowledge of web UX, journey mapping, and conversion optimization.

🎁 Benefits

  • People-first culture and growth opportunities.
  • Continuous training and professional development.
  • Competitive benefits package.
  • Remote, globally distributed team.
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