Related skills
looker salesforce content management tableau jira📋 Description
- Implement and maintain structured knowledge for self-service.
- Execute cross-functional knowledge requests with governance.
- Support rollout of knowledge systems and automation.
- Track knowledge usage, performance, and trends.
- Partner with Analytics to measure CX impact.
- Collaborate with Product/Ops/Automation/QA to align initiatives.
🎯 Requirements
- 2+ years in content strategy, knowledge management, CX operations.
- Experience managing structured content in high-volume environments.
- Strong comfort with technology, automation, and AI workflows.
- Data-driven, able to use analytics to drive decisions.
- Strong project management and prioritization, deadline execution.
- Excellent collaboration and cross-functional communication.
🎁 Benefits
- Bonus eligibility and equity for full-time roles.
- Medical, dental, vision, and 401(k) benefits.
- Remote-first with occasional in-person offsites.
- Attendance is expected for in-person events.
- Reasonable accommodations available during the hiring process.
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