Manage multiple small projects and change requests from live customers
Provide guidance for ongoing improvements to internal processes
Act as internal technical product knowledge resource in training, testing and troubleshooting
Serve as secondary resource on sensitive, complex, strategic projects
Assist in developing and updating change management processes, with focus on efficiency
Provide exceptional customer service to clients by phone, email and via web

🎯 Requirements

Ability to manage multiple initiatives with minimal guidance
Ability to handle customer escalations and maintain service levels
Strong communication, business writing, and Excel proficiency
Knowledge of accounting systems and terminology

🎁 Benefits

Competitive pay
Flexible work
Inclusive, collaborative environment
Opportunities to shape fintech software and customer success

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