Design conversational experiences for contact centers across voice and digital channels.
Lead client design sessions and cross-functional design workstreams.
Partner with architects, AI and engineering teams to deliver solutions.
Create client-facing deliverables focused on conversational UX.
Analyze interaction data to identify automation opportunities and improvements.
Support adoption of Amazon Connect automation for end users.

🎯 Requirements

3+ years design or business analysis experience
Customer-facing consulting experience
Proficient in Lucidchart, Visio, Gliffy, or Draw.io
Adaptable to different design tools
Experience analyzing data to identify user behaviors
Comfortable presenting design deliverables to stakeholders

🎁 Benefits

Remote & in-person options including HQ, hubs, or remote
Travel up to 25% for certain roles
Flexible schedule and trust-based culture
Collaborative culture with open town halls
Team celebrations and a fun culture

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