Related skills
salesforce aws amazon connect amazon lex lucidchart📋 Description
- Design conversational speech systems using AWS and Salesforce tools for customer service automation
- Define capabilities, UX, and persona of automated interactions across voice, chat, SMS, and email
- Lead requirement gathering, ideation workshops, and client design sessions
- Create client-facing deliverables focused on conversational interaction and experience
- Analyze interaction data to identify automation opportunities and suggest improvements
- Collaborate with solution architects, engineers, and QA to validate design objectives
🎯 Requirements
- 3+ years of experience design, or business analysis
- Customer-facing consulting experience
- Experience communicating business/technology processes using Lucidchart, Visio, Gliffy, Draw.io, or similar
- Adaptable to use different design tools as required
- Ability to collaborate within a cross-functional team to create rich end-user experiences
- Willing and able learner of new technologies such as Amazon Lex, Connect, Bedrock, Salesforce Einstein and Agentforce, Google Dialogflow
🎁 Benefits
- Remote & In-Person: work at HQ in Massachusetts, regional hubs, or remotely
- Travel up to 25% for certain roles
- Flexibility: trust and focus on results over hours
- Collaboration: team input and executive town halls
- Celebrate Often: team events and celebrations
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