Related skills
salesforce bedrock amazon connect amazon lex agentforce📋 Description
- Design conversational speech systems using AWS and Salesforce to automate CX
- Define capabilities, UX, and persona for voice, chat, SMS, and email
- Lead design workstream across voice and digital channels
- Lead client design sessions and collaborate with architects, AI, and engineering teams
- Create client-facing deliverables focused on conversation experiences
- Analyze interaction data to identify automation opportunities
🎯 Requirements
- 3+ years in design or business analysis
- Customer-facing consulting experience
- Experience with Lucidchart, Visio, Gliffy, Draw.io
- Collaborate in cross-functional teams to craft end-user experiences
- Present design deliverables to business stakeholders
- Willing to learn new tech (Lex/Connect/Bedrock, Einstein, Agentforce, Dialogflow)
🎁 Benefits
- Remote and in-person options; stay connected as one team
- Travel up to 25% for certain roles
- Flexibility; trust over strict hours
- Collaborative culture with leadership town halls
- Celebrate successes and team events
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