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account management customer success saas computer vision ai📋 Description
- Work as a trusted advisor to Doxel's strategic customers driving impact and success at all times
- Act as a subject matter expert on Doxel's products and help drive the construction industry forward
- Share best practices and guide customers through technology adoption to improve efficiency and help the industry evolve
- Lead Monthly and Quarterly Business Reviews with executive stakeholders
- Document feature requests, validate minor bugs, and escalate technical requests to the engineering leads as needed
- Gather feedback from customers and identify trends, pain points, and areas of friction
🎯 Requirements
- 5+ years in the commercial construction industry as a project engineer, project manager, scheduler, superintendent, and/or project controls
- Knowledge of processes and procedures followed by General Contractors
- Comfortable with modern technology for managing and communicating with customers
- Proactive and self-motivated; high aptitude and willingness to continually learn new technologies
- Adaptable to various work settings and strong personal initiative to execute with minimal oversight
- Experience operating in ambiguity, wearing many different hats day to day
🎁 Benefits
- Competitive Base Salary + Equity Package
- Remote first culture (for most roles)
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