ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

Senior UX Designer

General Summary:

ConnectWise offers a market-leading software platform and services for our partners, the MSPs (Managed Service Provider), providing the essential tools to skillfully manage their businesses and delight their customers.

The platform supplies tools for Cyber Security Management, Unified Monitoring & Management, Business Management, and Integrated Support Services. Used by more than 35,000+ MSPs globally, ConnectWise helps keep the IT world spinning.

We are

seeking

a talented and experienced

Senior UX/UI Designer
 

to join our Platform UX Team, focusing specifically on scaling and evolving the core

Asio Design System
.

What The Team Does:

The Platform Team

is responsible for

the overall framework, UI unification, and the human-centered approach to design across the entire Asio Platform. As a Senior Designer focused on the Design System, you will act as a system expert, working on initiatives tied to core UI unification,

component

creation, governance, and

maintaining

a high standard of quality and consistency across all ConnectWise products.

Tools We Use:

Figma (Expert Level)

Jira, Confluence

Teams

Each Senior Designer

operates

as the UX Owner for specific system initiatives, working collaboratively within an empowered

multidiscipline

team consisting of a Product Manager, Product Owner, Engineering Manager, Quality Engineer, and Development Team to create a seamless partner experience.

Key Responsibilities and Focus Areas:

As a

Senior UX/UI Designer
 

on the Platform Team, your primary focus will be deep contribution, ownership, and technical execution of the design system components:

Component

Design & Craftsmanship

Expertly build,
maintain
, and own
 
the Figma design system library, ensuring all components and patterns are reusable, accessible, and
optimized
for designer use (using advanced Auto Layout, Variants, and
component
nesting).

Ensure 1:1 parity
 
between the Figma design components and the corresponding React code library by thoroughly understanding and adhering to front-end implementation constraints.

Design and document
 
intricate
component
interaction and usage guidelines (Do's and Don'ts) within the Asio platform, making the system easy to adopt.

Lead the
component
quality assurance process
 
by proactively testing the interaction and visual quality of each
component
built in both code and Figma.

Governance, Influence, and Collaboration

Act as a subject matter expert
 
to UX Designers, providing guidance on how to properly audit their designs to
identify
existing components,
required
variants, or necessary amendments to the system.

Collaborate closely with product
and
engineers
 
to define feasibility, review implementation, and
facilitate
the release of new components and patterns into the shared codebase.

Control and manage
 
the system's contribution pipeline, including reviewing, approving, and merging new variants and amendments proposed by other product teams.

Facilitate regular design system reviews
 
with UX Designers and Engineering to
align on
component
definitions, ensure UI consistency, and
maintain
the system's integrity.

Contribute to
the system's backlog and roadmap
 
of components and patterns in relation to platform feature deployment and overall technical debt reduction.

Required Qualifications:

To be successful in this Senior role, you must

demonstrate

a high degree of technical mastery, strategic systems thinking, and influential leadership skills.

6+ years of progressive UX/UI design experience,
 
with a minimum of
 
3+ years focused specifically on building, managing, and scaling large-scale design systems
 
or
platforms
.

Expert-level mastery of
 
Figma
 
(or a comparable tool), with proven ability to
leverage
advanced features (Auto Layout, Variants,
Component
Nesting) to create robust and flexible libraries.

Demonstrated knowledge of
 
atomic design principles, design tokens, and system governance methodologies
(e.g., contribution models, versioning).

Deep understanding of the intricacies of how a
component
or pattern is built in code, including basic working knowledge of
 
HTML, CSS, and
component
frameworks (e.g., React)
.

A strong portfolio
demonstrating
the design thinking process and showing
 
specific examples of design system contribution,
component
documentation, and cross-functional impact.

Excellent communication and influential skills; able to present and defend system-level design decisions clearly, patiently, and confidently to drive adoption across various teams.

Strong collaborative skills, a growth mindset, and proven ability to adapt quickly in a fast-paced, agile environment.

Good to Have:

Direct professional
experience
working with
 
React
 
component
libraries.

Experience designing for
 
Accessibility (WCAG)
 
and
 
Internationalization
 
within design systems.

Experience working with responsive layouts and converting designs to different themes (e.g., Dark Mode).

Experience with advanced documentation tools (e.g., Storybook,
Zeroheight
).

Working Conditions:

Remote/Hybrid depending on location

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job.Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.

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