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slack zendesk connectivity channel manager ota📋 Description
- Provide guidance on OTA connection types and features.
- Troubleshoot connectivity and platform integration issues.
- Own cases and guide customers through resolution paths.
- Respond to requests via email, phone, chat, and screen-sharing.
- Deliver excellent service and maintain customer satisfaction.
- Build and maintain strong client relationships with consultative communication.
🎯 Requirements
- Experience in customer-facing roles, ideally in technical support.
- Strong logical thinking and problem-solving skills.
- Familiarity with troubleshooting processes and handling inquiries independently.
- Proven experience in assisting customers and conducting live product walkthroughs (calls, screen shares).
- Ability to learn quickly and adapt to new tools, processes, and product updates.
- Strong written and verbal communication with a customer-first mindset.
🎁 Benefits
- The freedom to work from home.
- 25 paid vacation days per year.
- Top-tier health insurance including travel and dental.
- Home-office setup allowance.
- Free Spanish classes.
- Referral program with paid compensation.
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