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integrations slack saas zendesk apis📋 Description
- Provide expert guidance on OTA connection types and features.
- Proactively troubleshoot platform integrations and connectivity.
- Take ownership of cases and guide customers to resolution.
- Respond via email, phone, chat, and screen-sharing with timely support.
- Deliver excellent service and maintain high customer satisfaction.
- Build strong client relationships through clear, consultative communication.
🎯 Requirements
- Experience in customer-facing roles, ideally in technical support.
- Strong logical thinking and problem-solving skills.
- Familiarity with troubleshooting processes and handling inquiries independently.
- Experience assisting customers with live product walkthroughs (calls, screen shares).
- Ability to learn quickly and adapt to new tools and updates.
- Strong written and verbal communication with a customer-first mindset.
🎁 Benefits
- Background in tourism or tech industries.
- Experience with OTAs or channel managers.
- Startup environment experience.
- Hands-on with Zendesk and Slack (or similar).
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