Related skills
crm salesforce ai zendesk google suite📋 Description
- Own and deepen relationships with Coinbase's high-value customers across products.
- Lead resolution of complex issues with cross-functional teams.
- Act as top-tier escalation point for specialized issues and recovery strategies.
- Drive onboarding and product adoption; educate on features like staking.
- Partner with CX leadership to surface trends and improve processes.
- Mentor junior Concierge agents on relationship management and best practices.
🎯 Requirements
- 4+ years in customer success, account mgmt, or high-touch roles in financial services/fintech/crypto.
- Familiarity with derivatives and derivative products support.
- Professional fluency in Hindi for business/customer-facing capacity.
- Proven ability to manage a portfolio of high-value client relationships with measurable outcomes.
- CMS 6A license (current or past) with willingness to renew if needed.
- Proficiency with CRM and support tools (Salesforce, Zendesk) and Google Suite.
🎁 Benefits
- Remote-first company with quarterly in-person surge sessions.
- Total compensation includes equity, bonus, and medical/dental/vision benefits.
- Equal Opportunity Employer; inclusive policies.
- Accommodations: accommodations[at]coinbase.com.
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