Related skills
salesforce zendesk ticketing uat gds📋 Description
- Sabre SME; first contact for Concierge to troubleshoot GDS errors and PNRs.
- Liaise with Commercial Systems on fare rules, exchanges, refunds, UAT, and guest experience.
- Partner with Commercial to monitor GDS queues; manage ticketing time limits and changes.
- Execute manual and automated reissues, voids, refunds; ensure fare/tax accuracy.
- Deliver personalized service via phone, email, and chat; resolve tickets promptly.
- Understand guest needs to tailor Aero experience and drive bookings.
🎯 Requirements
- 1-2 years' Sabre GDS experience; proficient in native GDS commands.
- Ability to perform complex pricing and ticket exchanges.
- Experience in a Help Desk role within travel agency or airline.
- Ability to work remotely.
- Experience with email services; Zendesk and/or Salesforce a plus.
🎁 Benefits
- $25-$27 per hour.
- Compensation varies by skills, experience, and location.
- Travel and other expenses reimbursed per policy.
- Time Off: PTO, accrued sick time, bereavement, and holiday pay.
- Benefits: medical, dental, vision, life, disability, 401k, FSA.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!