Working directly with customers to resolve non-technical issues via calls, email, chat, or social media.
Provide high-quality support and timely resolutions to meet customer expectations.
Proactively follow up with customers and use feedback loops to measure satisfaction.
Contribute to process development to lay the foundation for efficient growth.
Collaborate cross-functionally with other teams and regions to achieve outcomes.
Improve operational documentation by authoring run-books used by the global team.

🎯 Requirements

Experience diagnosing and resolving customer issues.
Desire to ensure customer success through direct interaction.
Outstanding written and verbal communication skills.
Detail-oriented, procedure-driven, with a keen desire for continuous improvement.

🎁 Benefits

Belonging isn't a perk here; we work across time zones.
We're an equal opportunity workplace.
Supportive culture focused on growth and learning.

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