High Value Guests relationship management
Direct point of contact for High Value guests and Aero Black members; update profiles
Identify and nurture high value guests; coordinate with Concierge for IROPS
Become expert in Aero Black memberships; manage referral codes; loyalty analytics
Drive seat and charter sales; monitor waitlists; adjust schedules
Develop ancillary sales with existing guests (ground/air transport, hotel packages)

🎯 Requirements

Proven experience in guest relations, sales, or reservations in luxury travel
Understanding PSS and fare construction, including fare class hierarchy
Strong communication; build rapport with high-value guests
Results-driven, organized, efficient and detail-oriented
Ownership and proactive outbound outreach until closing
Ability to track and analyze leads and performance metrics

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