Concierge III

📋 Description

• Serve as primary touchpoint and relationship owner for key consumer customers.
• Provide best-in-class customer experience via stakeholder and task management.
• Handle requests to resolution, collaborating with cross-functional specialists.
• Model investigative mindset to address root-cause customer issues.
• Represent and advocate for customers across organizations to drive changes.
• Champion clear communication with partners to align on solutions.

🎯 Requirements

• Uses generative AI tools responsibly; learns and improves outputs.
• Motivated by Coinbase mission; deliver seamless experiences for high-value clients.
• Minimum 2 years in enterprise customer/account management or advisory role.
• Basic knowledge of blockchain, staking, custody, and crypto.
• Experience with Google Workspace (Slides, Docs, Sheets) and presentations.
• Excellent communication across multiple departments and stakeholders.

🎁 Benefits

• High proficiency in cryptocurrency and Coinbase products.
• Advanced degree in business, finance, project management or client experience.