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crm customer experience leadership retail operations operational excellence📋 Description
- Lead the Mulberry concession store and team to deliver great customer experiences.
- Develop a high-performing, diverse team aligned to Mulberry Spirit.
- Champion equity, empathy and honest feedback in all interactions.
- Drive the 'Back to the Mulberry Spirit' strategy in-store.
- Create a welcoming environment and nurture customer relationships.
- Operate with commercial focus, driving store performance.
🎯 Requirements
- Experienced Leader; luxury fashion preferred but not essential.
- Passion for people development, customer service and teamwork.
- Customer-focused with ability to create welcoming in-store experiences.
- Proficient with in-store CRM tools and relationship management.
- Strong commercial acumen; able to analyze data to maximise trading opportunities.
- Agile, engaging, inspirational leader with strategic thinking.
🎁 Benefits
- Competitive basic salary plus bonus.
- Product allowance and staff discount with staff sales.
- Extra day off for your birthday.
- Pension contributions and life assurance.
- Training and development opportunities; volunteering days.
- Help@Hand wellbeing service with remote GP and mental health support.
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