Related skills
compliance qa jira excel kyc📋 Description
- Perform QA reviews of EDD and screening cases based on the quality rubric
- Provide constructive feedback to agents based on QA findings
- Assist in refining and updating the complaints review process
- Conduct root cause analysis to identify trends
- Collaborate with cross-functional teams to improve complaints handling
- Independently balance and prioritize multiple tasks to complete QA reviews
- Be receptive to feedback and foster collaboration
- Ensure compliance with global regulatory guidelines (including Global AML Regulations)
- Contribute to reporting and visualizations that highlight complaint trends
- Support troubleshooting and resolution of escalated EDD and screening cases
🎯 Requirements
- 3+ years QA/Audit/Compliance testing in financial services
- Experience with AML/KYC/Sanctions systems
- Knowledge of BSA/AML laws and regulations
- Track record delivering work to budget and quality
- Experience in metrics and reporting
- Strong written/verbal communication
- Highly motivated, analytical, and adaptive
- Able to work with global partners and extended hours
🎁 Benefits
- Remote-first with periodic in-person offsites
- Equal opportunity employer
- Reasonable accommodations available
- Global collaboration across teams
- Training and career growth opportunities
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