Compliance Operations Specialist 1

📋 Description

• Investigate cases quickly to understand bad actor behavior
• Protect customers by identifying bad actors and non-compliant activity
• Identify trends and root causes; recommend preventative solutions
• Use call detail records and traffic data to spot patterns
• Resolve urgent issues impacting businesses, carriers, and consumers
• Use Twilio tools and your investigative powers to prevent non-compliant activity
• Provide email support to ensure excellent customer experience

🎯 Requirements

• Willing to work non-traditional hours (weekends/holidays/evenings)
• 1-2 years in fraud, abuse or compliance (ecommerce/FinTech/telecom)
• Experience in fast-paced, ambiguous environments; bias for action
• Empathetic and data-driven; care about customers and carriers
• Detail-oriented with strong organizational skills; comfortable with ambiguity
• Strong written and verbal communication; articulate ideas clearly
• Willing to collaborate with communications partners to resolve issues
• Good time management; able to work under pressure
• Desired: Basic knowledge of Zendesk, Airtable, Looker
• Desired: Basic understanding APIs and related tech
• Desired: Background in telecommunications

🎁 Benefits

• Competitive pay
• Generous paid time off
• Parental and wellness leave
• Healthcare coverage
• Retirement savings plan
• Location-based offerings vary