Related skills
data analysis compliance zendesk telecommunications policy_enforcement📋 Description
- Review alerts and activity to assess policy/regulatory compliance.
- Identify non-compliant usage and guide customers to fix issues.
- Enforce actions to stop non-compliant activity on Twilio’s platform.
- Communicate policy violations to customers via Zendesk.
- Analyze trends to prevent future abuse and derive root causes.
- Work with data: examine call/messaging records to support decisions.
🎯 Requirements
- Willingness to work non-traditional schedule; weekends, holidays and evenings may be required
- Experience in fast-paced, ambiguous environments with bias for action
- Empathetic and enjoy helping customers and carriers, backed by data
- Detail-oriented with strong organizational skills; comfortable with ambiguity
- Clear written and verbal communication; articulate concepts effectively
- Able to make sound decisions in fast-paced environments
🎁 Benefits
- Competitive pay
- Generous time off
- Parental and wellness leave
- Healthcare coverage
- Retirement savings program
- Location-based offerings vary
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!