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salesforce quality assurance data visualization jira root cause analysis📋 Description
- Perform QC reviews of complaint cases per the quality rubric.
- Provide feedback to agents and document scores.
- Refine and update the complaints review process.
- Conduct root cause analysis to identify trends.
- Collaborate with cross-functional teams to improve handling.
- Balance multiple tasks to ensure timely QC reviews.
🎯 Requirements
- Minimum 3 years in financial services, crypto, investigations, legal, or tech.
- Ability to work independently and manage multiple priorities.
- Strong analytical skills with root cause analysis.
- Comfortable giving and receiving feedback.
- Excellent communication across cross-functional teams.
- Adaptable to fast-paced, high-growth environments.
- Attention to detail in QC reviews and reporting.
🎁 Benefits
- Base salary: £53,100 GBP
- Bonus eligibility
- Equity eligibility
- Medical, dental and vision benefits
- Hybrid London office collaboration
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