Lead a team handling customer complaints across consumer and commercial lending.
Oversee end-to-end complaints handling; ensure timely investigations and resolutions.
Provide coaching to direct reports based on performance and career trajectory.
Partner with Compliance and Risk to ensure analysts comply with regulatory/internal policies.
Analyze complaints data to identify trends and root causes.
Collaborate with internal teams to enhance customer experience.

🎯 Requirements

3+ years in financial services (bank/payment) focused on consumer lending.
1+ year leading a team, providing feedback and coaching.
Strong analytical skills with complaints data analysis.
Excellent written, verbal, and presentation skills.
Strong SQL, CRM, and data analysis tools experience.

🎁 Benefits

Remote work options.
Medical insurance.
Flexible time off.
Retirement savings plans.
Family planning support.

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