Related skills
compliance investigation aml governance regulatory reporting📋 Description
- Lead and mentor a team of Complaints Assistants.
- Manage case allocation, schedules and escalations.
- Ensure compliance with regulatory deadlines and policies.
- Oversee investigations of complaints and high-risk cases.
- Guide responses to be accurate and client-focused.
- Maintain governance, reporting and quality across resolutions.
🎯 Requirements
- Proven experience managing a complaints team in a regulated financial environment.
- Ability to handle complex, high-risk, and sensitive client cases.
- Strong operational management with coaching, quality oversight, and monitoring.
- Deep understanding of regulatory complaint-handling obligations across jurisdictions.
- Governance, audit practices, and record-keeping knowledge.
- Compliance, AML, or regulatory certifications are desirable.
🎁 Benefits
- Competitive Salary
- Work-Life Harmony
- Generous Time Off
- Employee Referral Program
- Comprehensive Health & Pension Benefits
- Workation Wonderland
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