Related skills
compliance leadership operations telecoms ofcom📋 Description
- Strategic delivery: drive complaints strategy for vulnerable customers.
- Compliance and regulatory insight: act as Ofcom regulations knowledge source.
- Policies: own telecoms complaints and vulnerable customer policies.
- Product development: provide a complaints lens to ensure accessible, inclusive product.
- Operational delivery: ensure accurate, efficient, compliant delivery of the customer journey.
- Leading through influence: work with the operations team to upskill and create a culture of resolution.
🎯 Requirements
- Experience in complaints or vulnerable customers in telecoms (MNO/MVNO).
- Ofcom regulations expert.
- Experience building and scaling a complaints function from scratch.
- Willing to lead by example and resolve complaints.
- Mentor frontline teams and drive continuous improvement.
- Willing to travel to UK offices (semi-regular).
🎁 Benefits
- Share options
- £1,000 learning budget annually
- Remote work setup support
- Macbooks provided
- Flexible working hours
- Read our full list of benefits
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