Related skills
data analysis salesforce customer service data visualization jira📋 Description
- Investigate and respond to customer complaints across channels.
- Manage Tier 2 issues and escalations with minimal guidance.
- Communicate effectively with internal and external stakeholders.
- Lead thorough investigations across all channels.
- Identify gaps in processes and propose improvements.
- Drive changes across workflows and tools via customer feedback.
🎯 Requirements
- Motivated by mission and delivering seamless support.
- Must work a defined shift; in-office as required.
- Experience with voice, email, and chat support.
- Compliance, regulatory, fraud, disputes, or legal background preferred.
- Minimum 3 years in financial services, crypto or investigations.
- Strong communication and attention to detail.
🎁 Benefits
- Base salary: €56.700 EUR.
- Equity and bonus eligibility.
- Medical, dental, and vision benefits.
- Remote-first with in-office participation.
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