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documentation cfpb regulatory compliance complaint_program📋 Description
- Investigate Tier 1 complaints from CFPB, agencies, AGs, and litigation channels
- Develop resolution strategies balancing customer needs with compliance and risk
- Respond to complaints within SLAs with clear, well-documented reasoning
- Maintain Complaint Program policies; serve as SME
- Ensure responses comply with CFPB, state, federal, and global regulations
- Support Litigation Counsel in Small Claims/arbitration cases
🎯 Requirements
- 5+ years in customer service, complaints, or regulatory compliance
- Deep Cash App product knowledge and workflows
- Analyze complex scenarios and synthesize findings
- Clear written and verbal communication for regulatory audiences
- Ability to work independently and across teams
- De-escalation, empathy, professional boundaries
🎁 Benefits
- Remote work opportunities
- Medical insurance
- Flexible time off
- Retirement savings plans
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