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community management technical support saas customer feedback x📋 Description
- Monitor our community and social platforms (forum, X, Reddit) and handle escalations
- Provide outstanding technical support for Figma users on community channels
- Moderate and organise our community forum for a healthy global space
- Identify trends and improvements; prioritize feedback for product and research teams
- Work with Technical Quality Support to report and escalate technical issues
- Close the feedback loop with users and craft support content (FAQs, launch notes, docs)
🎯 Requirements
- 2+ years in a support or community role for a technical SaaS product
- Strong written communication skills
- Translate complex ideas into simple concepts
- Bias toward action and responsiveness
- High attention to detail while prioritizing urgent tasks
- Listen to customer feedback and respond in public forums or directly
🎁 Benefits
- Grow as you go and develop skills
- Equal opportunity workplace
- Accommodations available for disabilities
- Inclusive and diverse environment
- Transparent candidate privacy notice
- In-person onboarding for new hires
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