Related skills
crm documentation customer support analytics salesforce📋 Description
- Provide first-line support for non-technical issues raised by Reddit users.
- Handle and resolve ticketed support requests from moderators promptly.
- Escalate complex issues to appropriate teams and follow up.
- Collaborate with cross-functional teams to improve Reddit’s support processes.
- Maintain comprehensive documentation of support interactions and resolutions.
- Stay updated on platform changes and community guidelines.
🎯 Requirements
- Previous experience as a moderator on Reddit.
- Knowledge of Reddit's platform and community dynamics.
- Experience with customer support, success, and analytics software (Zendesk or Salesforce a plus).
- Proven experience in providing first-line support in a customer service environment.
- Excellent verbal and written communication skills.
- Strong analytical skills with the ability to troubleshoot issues.
🎁 Benefits
- Global benefit programs for lifestyle, development and caregiving support.
- Family Planning Support
- Gender-Affirming Care
- Mental Health & Coaching Benefits
- Private Pension plan with Employer-matching
- 100% employer-sponsored group medical plan
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