Related skills
documentation customer support analytics salesforce zendesk📋 Description
- Provide first-line support for non-technical issues.
- Handle and resolve ticketed requests from moderators promptly and effectively.
- Escalate complex issues and follow up to ensure resolution.
- Collaborate with cross-functional teams to improve Reddit's support processes.
- Maintain comprehensive documentation of support interactions and resolutions.
- Stay updated on platform changes and community guidelines to provide accurate support.
🎯 Requirements
- Previous experience as a Reddit moderator.
- Knowledge of Reddit's platform and community dynamics.
- Experience with Zendesk and Salesforce (a plus).
- Passion for understanding customer needs and delivering great support.
- Proven first-line customer service experience.
- Excellent verbal and written communication; strong analytical skills.
🎁 Benefits
- Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
- Family Planning Support
- Gender-Affirming Care
- Mental Health & Coaching Benefits
- Group Personal Pension Scheme with Employer match
- Private Medical and Dental Scheme
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