Related skills
jira crisis management facebook moderation x📋 Description
- Maintain a positive, enthusiastic community across social channels.
- Moderate multi-channel presence (Facebook, Instagram, X, LinkedIn, Reddit).
- Provide quick, clear responses; triage issues vs feedback.
- Manage outages/crises; communicate updates to users.
- Contribute to growth via content strategy and social listening.
- Translate user feedback into internal improvements.
🎯 Requirements
- Education: High School Diploma or equivalent; degree a plus.
- 2 years in customer relations; 1+ year moderating a 5k+ Facebook group.
- Platform Mastery: Facebook, Reddit, or X communities.
- Content & Tooling: Quick video walkthroughs; Jira, ClickUp.
- Team fit: Collaborative, growth-minded team player.
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